SERVQUAL model with extended variables of safety awareness and energy conservation : impact on consumer satisfaction with mediating and moderating effect

Nimesh P. Bhojak, Ashwin Modi and Mohammadali Momin

Year of publication:	2024
Authors:	Bhojak, Nimesh P. ; Modi, Ashwin ; Momin, Mohammadali
Published in:	International journal of energy sector management. - Bradford : Emerald, ISSN 1750-6239, ZDB-ID 2280261-7. - Vol. 18.2024, 4, p. 857-872
Subject:	Service quality \| SERVQUAL model \| Safety awareness \| Energy conservation \| Consumer satisfaction \| Mediating effect \| Moderating effect \| Electricity residence \| Dienstleistungsqualität \| Energieeinsparung \| Kundenzufriedenheit \| Customer satisfaction \| Konsumentenverhalten \| Consumer behaviour

Online Resource

Check full text access |

More access options

doi.org

Check Google Scholar

In libraries world-wide (WorldCat)

In German libraries (KVK)

Which error do you want to report?

Report: URL of this record is broken

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: Addition of an URL to that resource

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: The language(s) of that resource is/are…

Please note: Required language not in the list? Please use comment field

Report: Addition of an identifier to that resource

Report: report typo

Report: Add statement

Report: Add keywords

Please use the commentary box to describe other errors

Would you like to receive a feedback?

Commentary

Please type the code from the image

For general questions please use this address.

Persistent link: https://www.econbiz.de/10014551298

A service of the