Seven keys to improving customer satisfaction programs
| Year of publication: |
2002
|
|---|---|
| Authors: | Garver, Michael S. ; Gagnon, Gary B. |
| Published in: |
Business Horizons. - Elsevier, ISSN 0007-6813. - Vol. 45.2002, 5, p. 35-42
|
| Publisher: |
Elsevier |