Severe service failure recovery revisited : evidence of its determinants in an emerging market context
Livia L. Barakat; Jase R. Ramsey; Melanie P. Lorenz; Marlusa Gosling
| Year of publication: |
2015
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|---|---|
| Authors: | Barakat, Livia L. ; Ramsey, Jase R. ; Lorenz, Melanie P. ; Gosling, Marlusa |
| Published in: |
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy. - Amsterdam : Elsevier, ISSN 0167-8116, ZDB-ID 622691-7. - Vol. 32.2015, 1, p. 113-116
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| Subject: | Severe service failure | Perceived justice | Customer satisfaction | Emerging market | Replication | Kundenzufriedenheit | Schwellenländer | Emerging economies | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Gerechtigkeit | Justice |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010517007