Shaping, organizing, and rethinking service innovation: a multidimensional framework
| Year of publication: |
2012
|
|---|---|
| Authors: | Rubalcaba, Luis ; Michel, Stefan ; Sundbo, Jon ; Brown, Stephen W. ; Reynoso, Javier |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 24917679. - Vol. 23.2012, 5 (5.10.), p. 696-716
|