Sharpening logistics customer service strategy planning by applying Kano's quality element classification
| Year of publication: |
1998
|
|---|---|
| Authors: | Huiskonen, Janne ; Pirttila, Timo |
| Published in: |
International Journal of Production Economics. - Elsevier, ISSN 0925-5273. - Vol. 56-57.1998, 1, p. 253-260
|
| Publisher: |
Elsevier |