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Should Activity‐based Costing be Considered as the Costing Method of Choice for Total Quality Organizations?
Letza, Steve R., (1994)
UNLOCKING BUSINESS PERFORMANCE WITH SELF ASSESSMENT
Porter, Les, (1998)
QUALITY 2005 - Steve Tanner and Ken Gadd explore the key issues to be considered when formulating a performance measurement framework
Tanner, Steve, (2005)