Simultaneous measurement of quality in different online services
Ramón Barrera Barrera and Gabriel Cepeda Carrión
| Year of publication: |
2014
|
|---|---|
| Authors: | Barrera, Ramón Barrera ; Carrión, Gabriel Cepeda |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 34.2014, 2, p. 123-144
|
| Subject: | electronic service quality | satisfaction | loyalty | website | Dienstleistungsqualität | Service quality | Website | Kundenzufriedenheit | Customer satisfaction | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Messung | Measurement | Beziehungsmarketing | Relationship marketing | Produktqualität | Product quality | Digitale Dienste | Web-based service | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010257790