Six Sigma and Business Excellence: Strategic and Tactical Examination of IT Service Level Management at the Office of the Chief Technology Officer of Washington, DC
Year of publication: |
2005
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Authors: | Edgeman, Rick L. ; Bigio, David ; Ferleman, Thomas |
Published in: |
Quality and reliability engineering international. - Chichester [u.a.] : Wiley, ISSN 0748-8017, ZDB-ID 506412. - Vol. 21.2005, 3, p. 257-274
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