Soft skill competency and employees' capacity as the intervening factors between training effectiveness and health workers' performance

Hasmin Tamsah, Gunawan Bata Ilyas, Jumiaty Nurung, Ekafadly Jusuf and Sri Rahmi

This study aimed to determine the role of soft skill competency (SSC) and employees' capacity (EC) in mediating the effect of training effectiveness (TE) on health workers' performance (HWP). A quantitative approach was conducted by using the Structural Equation Modeling (SEM)-Amos version 23 analysis, with data obtained through accidental sampling from 222 health workers who filled out online questionnaires and were declared complete. The results showed that TE improved SSC and HWP, although it did not have a direct effect on increasing EC. This indicated that SSC was needed to mediate the relationship between these two variables. SSC and EC also mediated the effect of TE on HWP. These results were expected to enrich the limited references in explaining the relationship between human resources (HR) planning and HWP, specifically during the COVID-19 pandemic.

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Year of publication:	2023
Authors:	Tamsah, Hasmin ; Ilyas, Gunawan Bata ; Nurung, Jumiaty ; Jusuf, Ekafadly ; Rahmi, Sri
Published in:	Cogent business & management. - London : Taylor & Francis, ISSN 2331-1975, ZDB-ID 2837523-3. - Vol. 10.2023, 1, Art.-No. 2199493, p. 1-19
Subject:	employees’ capacity \| health workers’ performance \| soft skill competency \| training effectiveness \| Qualifikation \| Occupational qualification \| Betriebliches Bildungsmanagement \| Employer-provided training \| Soziale Kompetenz \| Soft skills \| Arbeitskräfte \| Workforce \| Gesundheitsberufe \| Health personnel \| Arbeitsleistung \| Job performance \| Kompetenz \| Competence \| Personalentwicklung \| Human resource development