Sources of Generalized versus Issue-Specific Dis/Satisfaction in Service Channels of Distribution: A Review and Comparative Investigation
| Year of publication: |
1998
|
|---|---|
| Authors: | Dant, Rajiv P. ; Lumpkin, James R. ; Rawwas, Mohammed Y. A. |
| Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 42.1998, 1, p. 7-23
|
| Publisher: |
Elsevier |