Sources of Generalized versus Issue-Specific Dis-Satisfaction in Service Channels of Distribution: A Review and Comparative Investigation
| Year of publication: |
1998
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|---|---|
| Authors: | Dant, Rajiv P. ; Lumpkin, James R. ; Rawwas, Mohammed Y.A. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 42.1998, 1, p. 7-24
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