Spectator perception of service quality attributes associated with Shanghai Formula One : importance and performance analysis approach
Suk-kyu Kim, Brian H. Yim, Kevin K. Byon, Jae-Gu Yu, Sung-Min Lee, Jae-Ahm Park
| Year of publication: |
2016
|
|---|---|
| Authors: | Kim, Suk-kyu ; Yim, Brian H. ; Byon, Kevin K. ; Yu, Jea-Gu ; Lee, Sung-Min ; Park, Jae-Ahm |
| Published in: |
International journal of sports marketing & sponsorship. - Bingley : Emerald Group Publishing Limited, ISSN 1464-6668, ZDB-ID 2013659-6. - Vol. 17.2016, 2, p. 153-171
|
| Subject: | SERVQUAL | Service quality | Performance analysis | Formula One (F-1) racing events | Spectator perception | Importance analysis | Sport consumption behaviour | Dienstleistungsqualität | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Shanghai | Motorsport | Performance-Messung | Performance measurement | Wahrnehmung | Perception | Sportveranstaltung | Sport event |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJSMS-04-2016-011 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011578729