Staffing, routing, and payment to trade off speed and quality in large service systems
Dongyuan Zhan, Amy R. Ward
| Year of publication: |
2019
|
|---|---|
| Authors: | Zhan, Dongyuan ; Ward, Amy R. |
| Published in: |
Operations research. - Catonsville, MD : INFORMS, ISSN 0030-364X, ZDB-ID 123389-0. - Vol. 67.2019, 6, p. 1738-1751
|
| Subject: | service operations | queueing games | fluid limits | Erlang-A | strategic servers | Warteschlangentheorie | Queueing theory | Tourenplanung | Vehicle routing problem | Dienstleistungsqualität | Service quality | Dienstleistung | Services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/opre.2018.1838 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012146927