Stakeholder ontology and mining for improving complex services
Jay Ramanathan; Rajiv Ramnath
| Year of publication: |
2013
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|---|---|
| Authors: | Ramanathan, Jay ; Ramnath, Rajiv |
| Published in: |
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1935-5688, ZDB-ID 2498765-7. - Vol. 5.2013, 2, p. 65-79
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| Subject: | complex services | information technology | mining | ontology | performance data | stakeholder | Ontologie | Ontology | Stakeholder | Bergbau | Mining | Informationstechnik | Information technology | Data Mining | Data mining | Dienstleistungssektor | Service industry | Komplexe Systeme | Complex systems | Dienstleistungsqualität | Service quality |