Stemming frontlines performance losses in service innovation implementation

Jagdip Singh; Detelina Marinova

Year of publication:	2013
Authors:	Singh, Jagdip ; Marinova, Detelina
Published in:	Marketing review St. Gallen : Marketingfachzeitschrift für Theorie & Praxis. - St. Gallen : Thexis Verlag, ISSN 1865-6544, ZDB-ID 2412643-3. - Vol. 30.2013, 5, p. 10-20
Subject:	Innovation \| Innovationsmanagement \| Innovation management \| Dienstleistungsqualität \| Service quality \| Dienstleistungsinnovation \| Service innovation

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