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Strategies for Defusing Custom...
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Strategies for Defusing Customer Defections - Rather than complain, most dissatisfied customers quietly source new suppliers. Rather than obtain client feedback, most sellers assume that "no news is good news"--until the bomb goes off.
Year of publication:
1995
Authors:
Hopkins, Edward J.
Published in:
Quality digest
. - Red Bluff, Calif. : QCI International, ISSN 0278-2642, ZDB-ID 10544501. - Vol. 15.1995, 12, p. 26-29
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Type of publication:
Article
Source:
OLC-SSG Economic Sciences
Persistent link: https://www.econbiz.de/10006327675
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