Strategies for effective crisis management: A service-oriented perspective : Summary and abstracts of the cumulative dissertation

Sarah Voigt ; Katja Gelbrich, André Habisch

Year of publication:	2021
Authors:	Voigt, Sarah
Other Persons:	Gelbrich, Katja (degree supervisor) ; Habisch, André (degree supervisor)
Publisher:	Eichstätt
Subject:	Double deviation \| Product recall \| Remedy management \| Service quality \| Service recovery \| Zone of tolerance \| Dienstleistungsqualität \| Beschwerdemanagement \| Complaint management \| Krisenmanagement \| Crisis management \| Kundenzufriedenheit \| Customer satisfaction

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