Stressful demands or helpful guidance? : the role of display rules in Indian call centers

Laura M. Little; Debra L. Nelson; Matthew J. Quade; Andrew Ward

Year of publication:	2011
Authors:	Little, Laura M. ; Nelson, Debra L. ; Quade, Matthew J. ; Ward, Andrew
Published in:	Journal of vocational behavior. - Amsterdam [u.a.] : Elsevier, ISSN 0001-8791, ZDB-ID 120151-7. - Vol. 79.2011, 3, p. 724-733
Subject:	Führungskräfte \| Managers \| Anforderungsprofil \| Occupational profile \| Arbeitskräfte \| Workforce \| Emotion \| Burnout \| Arbeitsleistung \| Job performance \| Arbeitszufriedenheit \| Job satisfaction \| Callcenter \| Call centre \| Indien \| India

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