A structural equation modelling approach to assessing the effectiveness of quality improvement initiatives in service organisations : a systematic perspective
Mahmoud M. Yasin; Mário Augusto; Jafar Alavi; Joa︢o Lisboa
Year of publication: |
2009
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Authors: | Yasin, Mahmoud M. ; Augusto, Mário ; Alavi, Jafar ; Lisboa, Joa︢o |
Published in: |
International journal of business and systems research. - Genève : Inderscience Enterprises, ISSN 1751-200X, ZDB-ID 24228011. - Vol. 3.2009, 3, p. 372-386
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