Systematic review of the elements and service standards of delightful service

Jen Chun Wang, Yi-Chieh Wang and Yang-Fei Tai

Year of publication:	2016
Authors:	Wang, Jen Chun ; Wang, Yi-Chieh ; Tai, Yang-Fei
Published in:	International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 28.2016, 7, p. 1310-1337
Subject:	Consumer experience \| Hospitality \| Customer delight \| Delightful service \| The Delphi method \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungsqualität \| Service quality \| Konsumentenverhalten \| Consumer behaviour \| Beziehungsmarketing \| Relationship marketing \| Delphi-Methode \| Delphi technique \| Krankenhaus \| Hospital

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