Tangible service automation : decomposing the technology-enabled engagement process (TEEP) for augmented reality
Jonas Heller, Mathew Chylinski, Ko de Ruyter, Debbie I. Keeling, Tim Hilken, and Dominik Mahr
| Year of publication: |
2021
|
|---|---|
| Authors: | Heller, Jonas ; Chylinski, Mathew ; Ruyter, Ko de ; Keeling, Debbie I. ; Hilken, Tim ; Mahr, Dominik |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 24.2021, 1, p. 84-103
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| Subject: | augmented reality | engagement behaviors | service automation | service tangibility | technology-enabled engagement process |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670520933692 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012426764