Task-relationship-self : a framework for understanding service encounter behaviors
Graham L. Bradley and Beverley A. Sparks; Dieter Zapf; Janet R. McColl-Kennedy and Nerina L. Jimmieson
| Year of publication: |
2013
|
|---|---|
| Authors: | Bradley, Graham L. ; Sparks, Beverley ; Zapf, Dieter ; McColl-Kennedy, Janet R. ; Jimmieson, Nerina L. |
| Published in: |
Psychology & marketing. - Hoboken, NJ : Wiley Blackwell, ISSN 0742-6046, ZDB-ID 226933-8. - Vol. 30.2013, 6, p. 512-528
|
| Subject: | Konsumentenverhalten | Consumer behaviour | Arbeitsverhalten | Work behaviour | Service-Dominant Logic | Service-dominant logic | Dienstleistungssektor | Service industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009775023