Technology, Selection, and Training in Call Centers
| Year of publication: |
2009
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|---|---|
| Authors: | Sieben, Inge ; de Grip, Andries ; Longen, Jessica ; Sørensen, Ole |
| Published in: |
ILR review : a publication of the New York State School of Industrial and Labor Relations, a statutory college of the State University, Cornell University, Ithaca. - Ithaca, NY : Cornell Univ, ISSN 0019-7939, ZDB-ID 2186172. - Vol. 62.2009, 4, p. 553-572
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