The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xun Xu, Yibai Li
| Year of publication: |
May 2016
|
|---|---|
| Authors: | Xu, Xun ; Li, Yibai |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 55.2016, p. 57-69
|
| Subject: | Customer satisfaction | Customer dissatisfaction | Antecedents | Hotel type | Online reviews | Text mining | Kundenzufriedenheit | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Data Mining | Data mining | Beziehungsmarketing | Relationship marketing | Virales Marketing | Viral marketing | Text |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2016.03.003 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011497929