A comparative study of the determinants of business and leisure travellers' satisfaction and dissatisfaction
Xun Xu, Yibai Li, Allan Cheng Chieh Lu
| Year of publication: |
2019
|
|---|---|
| Authors: | Xu, Xun ; Li, Yibai ; Lu, Allan Cheng Chieh |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 33.2019, 1, p. 87-112
|
| Subject: | customer perception | business traveller | leisure traveller | service management | Kundenzufriedenheit | Customer satisfaction | Urlaubsverhalten | Holiday behaviour | Freizeit | Leisure | Dienstleistungsmanagement | Service management | Dienstleistungsqualität | Service quality | Geschäftsreisen | Business travel |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2019.099656 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012054844