The case of Amazon.com: towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
| Year of publication: |
2013
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|---|---|
| Authors: | Klaus, Philipp |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 27.2013, 6 (6.9.), p. 443-457
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