The compliance business and its customers : gaining competitive advantage by controlling your customers
Edward Kasabov and Alex Warlow
| Year of publication: |
2012
|
|---|---|
| Authors: | Kasabov, Eduard |
| Publisher: |
Basingstoke [u.a.] : Palgrave Macmillan |
| Subject: | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Wettbewerbsvorteil | Competitive advantage | Kundendienst | Kundenmanagement |
| Description of contents: | Table of Contents [gbv.de] ; Description [swbplus.bsz-bw.de] |
| Extent: | XI, 154 S. Ill., graph. Darst. 24 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-230-28419-1 ; 978-0-230-28419-7 |
| Classification: | Marketing |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009660934