Cross-generational perceptions and reactions during service recovery
Edward Kasabov and Tessa Hain
| Year of publication: |
2014
|
|---|---|
| Authors: | Kasabov, Eduard ; Hain, Tessa |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 34.2014, 1, p. 71-87
|
| Subject: | discipline | compliance | control | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Wahrnehmung | Perception |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010257802