The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evangelists
Shep Hyken
| Year of publication: |
2009
|
|---|---|
| Authors: | Hyken, Shep |
| Publisher: |
Hoboken, NJ : Wiley |
| Subject: | Kundendienst | Kundenmanagement | Beziehungsmanagement | Loyalität <Kunde> | Customer services | Customer loyalty | Customer relations |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XII, 244 S. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes index |
| ISBN: | 978-0-470-40482-9 ; 0-470-40482-5 |
| Classification: | Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004534618