The cycle of customer value : a model integrating customer and firm perspectives
Year of publication: |
March 2015
|
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Authors: | Martelo-Landroguez, Silvia ; Barroso-Castro, Carmen ; Cepeda, Gabriel |
Published in: |
Journal of business economics and management. - Vilnius : VTGU Press Technika, ISSN 1611-1699, ZDB-ID 2208925-1. - Vol. 16.2015, 2, p. 467-481
|
Subject: | value | perceived value | value creation | value appropriation | customer value | strategic management | Kundenwert | Customer value | Betriebliche Wertschöpfung | Value creation | Beziehungsmarketing | Relationship marketing | Strategisches Management | Strategic management |
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