The dilemma of outsourced customer service and care: Research propositions from a transaction cost perspective
| Year of publication: |
2009
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|---|---|
| Authors: | Le Bon, Joël ; Hughes, Douglas E. |
| Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 1201244. - Vol. 38.2009, 4, p. 404-410
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