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The financial markets and customer satisfaction : reexamining possible financial market mispricing of customer satisfaction
Jacobson, Robert, (2009)
The stock market's pricing of customer satisfaction : commentary
Ittner, Christopher, (2009)
The stock market's pricing of customer satisfaction
Ittner, Christopher D., (2009)
Customer satisfaction-based mispricing : issues and misconceptions ; rejoinder
Do managers know what their customers think and why?
Hult, G. Tomas M., (2017)
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III., (2020)