The effect of online service quality factors on internet usage: The web delivery system of the taxation department
| Year of publication: |
2011
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|---|---|
| Authors: | Pinho, José Carlos ; Martins, Maria de Lurdes ; Macedo, Isabel |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 28.2011, 7 (2.8.), p. 706-723
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