The effect of online service quality factors on internet usage : the web delivery system of the taxation department
José Carlos Pinho, Maria de Lurdes Martins and Isabel Macedo
| Year of publication: |
2011
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|---|---|
| Authors: | Pinho, José Carlos ; Martins, Maria de Lurdes ; Macedo, Isabel |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 28.2011, 6/7, p. 706-722
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| Subject: | Digitale Dienste | Web-based service | Dienstleistungsqualität | Service quality | Finanzverwaltung | Fiscal administration | Portugal |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009303273