The effect of servant leadership on customer value co-creation : a cross-level analysis of key mediating roles
Chan Hsiao; Yi-Hsuan Lee; Wan-Jun Chen
| Year of publication: |
2015
|
|---|---|
| Authors: | Hsiao, Chan ; Lee, Yi-Hsuan ; Chen, Wan-Jun |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 49.2015, p. 45-57
|
| Subject: | Customer value co-creation (CVC) | Service-oriented organizational citizenship behavior (OCB) | Servant leadership | Positive psychological capital (PPC) | Hierarchical linear model (HLM) | Arbeitsverhalten | Work behaviour | Kundenwert | Customer value | Führungsstil | Leadership style | Kundenintegration | Customer integration | Verhalten in Organisationen | Organizational behaviour | Betriebliche Wertschöpfung | Value creation | Beziehungsmarketing | Relationship marketing |