The effect of service recovery on customers' satisfaction in e-banking : an empirical investigation
Abbas Keramati, Arash Apornak, Helya Abedi, Farnoush Otrodi and Maryam Roudneshin
| Year of publication: |
2018
|
|---|---|
| Authors: | Keramati, Abbas ; Apornak, Arash ; Abedi, Helya ; Otrodi, Farnoush ; Roudneshin, Maryam |
| Published in: |
International journal of business information systems : IJBIS. - Olney, Bucks. : Inderscience Enterprises, ISSN 1746-0972, ZDB-ID 2193362-5. - Vol. 29.2018, 4, p. 459-484
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| Subject: | service failure | service recovery | customers' satisfaction | e-banking | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Electronic Banking | Electronic banking | Beschwerdemanagement | Complaint management | Bank |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011981363