The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior

Joana Boesche Tomazelli, Simoni F. Rohden, Lélis Balestrin Espartel

Year of publication:	2024
Authors:	Tomazelli, Joana Boesche ; Rohden, Simoni F. ; Espartel, Lélis Balestrin
Subject:	Attribution theory \| Construal level theory \| Customer dishonesty \| Guilt \| Trust \| Konsumentenverhalten \| Consumer behaviour \| Vertrauen \| Confidence \| Emotion \| Experiment \| Verhalten in Organisationen \| Organizational behaviour \| Beziehungsmarketing \| Relationship marketing

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