The effects of distributive, procedural, and interactional justice on customer retention : an empirical investigation in the mobile telecom industry in Tunisia
Nedra Bahri-Ammari, Anil Bilgihan
| Year of publication: |
July 2017
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| Authors: | Ammari, Nedra Bahri ; Bilgihan, Anil |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 37.2017, p. 89-100
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| Subject: | Mobile phone service | Loyalty programs | Distributive justice | Procedural justice | Interactional justice | Retention | SEM | Gerechtigkeit | Justice | Mobilkommunikation | Mobile communications | Beziehungsmarketing | Relationship marketing | Telekommunikationssektor | Telecommunications industry | Mobiltelefon | Mobile phone | Verteilungsgerechtigkeit | Tunesien | Tunisia | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2017.02.012 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011729726