The effects of customer age and recovery strategies in a service failure setting
Concepción Varela-Neira; Rodolfo Vázquez-Casielles; Victor Iglesias
| Year of publication: |
2010
|
|---|---|
| Authors: | Varela Neira, Concepción ; Vázquez Casielles, Rodolfo ; Iglesias Argüelles, Víctor |
| Published in: |
Journal of financial services marketing : JFSM. - Basingstoke, Hampshire : Palgrave Macmillan, ISSN 1363-0539, ZDB-ID 1443521-4. - Vol. 15.2010/11, 1, p. 32-48
|
| Subject: | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Emotion | Altersgruppe | Age group | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Privatkundengeschäft | Personal banking | Spanien | Spain |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009562579