The effects of information and communication technology on customer relationship management and customer lock-in
Ja-Shen Chen; Russell K. H. Ching
| Year of publication: |
2007
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|---|---|
| Authors: | Chen, Ja-Shen ; Ching, Russell K. H. |
| Published in: |
International journal of electronic business. - Olney, Bucks. : Inderscience Publ., ISSN 1470-6067, ZDB-ID 21063278. - Vol. 5.2007, 5, p. 478-498
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009851573