The effects of perceived servive fairness on satisfaction trust, and ebhavioural intentions
Year of publication: |
2011
|
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Authors: | Nikbin, Davoud ; Ismail, Ishak ; Marimuthu, Malliga ; Abu-Jared, Ismael Younis |
Published in: |
Singapore management review : Asia Pacific journal of management theory and practice. - Singapore : [Verlag nicht ermittelbar], ISSN 0129-5977, ZDB-ID 613344-7. - Vol. 33.2011, 2, p. 58-73
|
Subject: | Vertrauen | Confidence | Kundenzufriedenheit | Customer satisfaction | Gerechtigkeit | Justice | Konsumentenverhalten | Consumer behaviour |
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