The effects of survey timing on perceptions of service quality
| Year of publication: |
1998
|
|---|---|
| Authors: | O'Neill, Martin A. ; Palmer, Adrian J. ; Beggs, Rosalind |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 8.1998, 2, p. 126-132
|