The elements of customer satisfaction model in Serbian conditions
| Year of publication: |
2012
|
|---|---|
| Authors: | Cockalo, Dragan ; Djordjevic, Dejan ; Sajfert, Zvonko ; Spasojevic–Brkic, Vesna ; Nikolic, Milan |
| Published in: |
International journal of services technology and management. - Wolvertin Mill : Interscience Enterprises, ISSN 1460-6720, ZDB-ID 20726193. - Vol. 17.2012, 1 (1.1.), p. 87-109
|