The elements of customer satisfaction model in Serbian conditions
Dragan Cockalo, Dejan Djordjevicand Zvonko Sajfert
| Year of publication: |
2012
|
|---|---|
| Authors: | Cockalo, Dragan ; Djordjevic, Dejan ; Sajfert, Zvonko |
| Published in: |
International journal of services technology and management. - Wolvertin Mill : Interscience Enterprises, ISSN 1460-6720, ZDB-ID 2072619-3. - Vol. 17.2012, 1, p. 87-108
|
| Subject: | customer satisfaction | quality management | business excellence | relationship marketing | model | Serbia | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Serbien | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009657651