The facilitating dynamic of customer-employee satisfaction : contributions from the person-centred approach to service encounters
Andrés Chinchilla, César J. Sepúlveda and Sergio Madero
| Year of publication: |
2019
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|---|---|
| Authors: | Chinchilla, Andrés ; Sepúlveda, César J. ; Madero, Sergio |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 32.2019, 3, p. 339-361
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| Subject: | service encounters | person-centred approach | service experience | service attitudes | instrumental case study | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Dienstleistungsmarketing | Services marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistung | Services | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2019.098354 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012009018