The future of work : understanding the effectiveness of collaboration between human and digital employees in service
Khanh B.Q. Le, Laszlo Sajtos, Werner H. Kunz, and Karen V. Fernandez
| Year of publication: |
2025
|
|---|---|
| Authors: | Le, Khanh Bao Quang ; Sajtos, Laszlo ; Kunz, Werner H. ; Fernandez, Karen V. |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 28.2025, 1, p. 186-205
|
| Subject: | human employee | digital employee | collaboration | interdependence | co-presence | coordination cue | supervisory cue | team goal cue | process fluency | team cohesion | customer satisfaction | Arbeitsgruppe | Team | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction | Digitalisierung | Digitization | Arbeitskräfte | Workforce | Personalmanagement | Human Resource Management | Arbeitsleistung | Job performance |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10946705241229419 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015386519