The human touch vs. AI efficiency : how perceived status, effort, and loyalty shape consumer satisfaction with preferential treatment
Sunhwa Choi, Youjae Yi, Xiaohong Zhao
| Year of publication: |
2024
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|---|---|
| Authors: | Choi, Sunhwa ; Yi, Youjae ; Zhao, Xiaohong |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 81.2024, Art.-No. 103969, p. 1-10
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| Subject: | Consumer satisfaction | Perceived status elevation | Perceived supplier effort | Preferential treatment | Service agent type | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2024.103969 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015116879