The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Hailian Qiu, Minglong Li, Billy Bai, Ning Wang and Yingli Li
| Year of publication: |
2022
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|---|---|
| Authors: | Qiu, Hailian ; Li, Minglong ; Bai, Billy ; Wang, Ning ; Li, Yingli |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 34.2022, 4, p. 1374-1398
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| Subject: | AI-enabled service attributes | Mental fatigue | Physical fatigue | Positive emotion | Psychological job demand | Service hospitableness | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Emotion | Dienstleistungssektor | Service industry | Konsumentenverhalten | Consumer behaviour | Arbeitszufriedenheit | Job satisfaction | Arbeitsverhalten | Work behaviour | Stress | Work stress |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-08-2021-0960 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013164613