The impact of combining conformance and experiential quality on hospitals’ readmissions and cost performance
Claire Senot (A.B. Freeman School of Business, Tulane University, New Orleans, Louisiana), Aravind Chandrasekaran, Peter T. Ward (Fisher College of Business, The Ohio State University, Columbus, Ohio), Anita L. Tucker (Brandeis International Business School, Brandeis University, Waltham, Massachusetts), Susan D. Moffatt-Bruce (Wexner Medical Center, The Ohio State University, Columbus, Ohio)
| Year of publication: |
March 2016
|
|---|---|
| Authors: | Senot, Claire ; Chandrasekaran, Aravind ; Ward, Peter T. ; Tucker, Anita L. ; Moffatt-Bruce, Susan D. |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 62.2016, 3, p. 829-848
|
| Subject: | healthcare delivery | conformance quality | experiential quality | readmissions | trade-off | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Produktqualität | Product quality | Qualitätsmanagement | Quality management | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/mnsc.2014.2141 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011453574