Role of bottom-up decision processes in improving the quality of health care delivery : a contingency perspective
Year of publication: |
March 2016
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Authors: | Senot, Claire ; Chandrasekaran, Aravind ; Ward, Peter T. |
Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 1108460-1. - Vol. 25.2016, 3, p. 458-476
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Subject: | conformance and experiential quality | Magnet status | administrative intensity | bottom-up and top-down decision processes | contingency theory | Kontingenztheorie | Contingency theory | Qualitätsmanagement | Quality management | Entscheidung | Decision | Dienstleistungsqualität | Service quality |
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